Contacts for the Network Telecommunication Centres (NTC) or Network Operation Centres (NOC) are arranged in two columns:
Fixed Railway Network (FRN) - to the left, Mobile Railway Network (GSM-R)- to the right. The term used for the centre can vary country from country.
The NTC/NOC in FRN and GSM-R can be operated by different entities. If it is the case you can contact the appropriate NTC/NOC using appropriate fields for FRN and GSM-R respectively.
If the GSM-R NTC and FRN NTC are operated by the same entity, both values are identical.
NTC/NOC is to be operated on the 24 hour per week bassis.
Each column has three sections:
the first section - common NTC contacts
the second section- contacts reserved for an emergency case when the primary NTC cannot be reached, e.g. due to floods or fire.
Railway Phone/Fax Number
Is the whole phone/fax number (including potential Destination Code - Town (Area) Code) that is to be dialled after dialling the Railway Dialling Code (e.g. 80 420 972 110 000).According to the internal UIC convention, the international prefix in the UIC International Railway Telecommunication Network (IRTN) is represented by an equal sign ("=") instead of plus sign ("+") that is used in public telephone network. The international prefixes are not standardised in the fixed Railway Telephone Networks, therefore the international prefixes can vary country from country. In order to obtain an exact information about dialling foreign NTC/NOC from your country, use From - To (Railways).
Public Phone/Fax Number
Is the public phone/fax number of NTC/NOC for Fixed (Landline) Railway Telecommunication Network.
Is an appropriate email address of NTC/NOC.
Is the NTC/NOC postal address including town and postal code (for common contacts and escalation only).
Inform about NTC/NOC availability - "non-stop" or e.g. "8:00 - 16:00 working days".
Inform about NTC staff communication skills (at least English, German or French are obligatory).